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enSYNC Corporation takes pride in our customers. In fact, we are
proud to say that we have been the winner of the coveted international
ASI customer service award for five straight years.
It's obvious by our record that enSYNC is dedicated to providing
superior service as we mutually move forward with our clients into new
areas of technology. By selecting enSYNC you gain a trained technical
staff that has years of experience in meeting the challenges that are
unique to the association and donor management industry. Beyond
providing sales and support of products designed for customer
management, enSYNC provides valuable consulting for the many issues that
face your organization. To be certain, our main goal is to provide the
solutions you need to help your organization operate at a higher level
of efficiency and productivity.
In a continuous effort to improve our service and to ensure greater
levels of customer satisfaction, enSYNC Corporation provides a variety
of service and support options for our iMIS customer base.
There are three elements that set our service reputation above the pack:
Technical Software Support, WebEx Remote iMIS Administration, and Web
Customer Ticket.
Customer Software Support
enSYNC Corporation offers direct support for our existing customers of
iMIS. We feel we are in a unique and highly advantageous position to
offer relevant, accurate, up-to-date and timely technical support by
virtue of having been involved, in some capacity, in the implementation
or support of the iMIS product for over 100 customers in the past 7
years.
Simply put, our built-in knowledge of your existing environment, and the
smaller size of our installed customer base better equips us to respond
more effectively to your needs. It is these distinguishing
characteristics that led to the genesis of the enSYNC service
program.
Included in the plan are the following services that you may elect to
receive under the enSYNC Support contract(annual or on a per hour
basis):
- Telephone support
- Email support
- Web Site support
- Software problem reporting
- Remote iMIS Administration
In addition to the our onsite technical support services, customers may
now also work with enSYNC Corporation via Remote iMIS Administration
using a service called WebEx. We feel we have developed the perfect tool
for providing a quick and seamless resolution to often complex service
issues with WebEx that otherwise would cost a lot more.
Web Ticket Interface
enSYNC Corporation utilizes the iMIS eSeries to capture customer support
inquires via the web, 24 hours a day, seven days per week. Each of our
existing customers may take full advantage of this tool. All that has to
happen to utilize this tool is for you to contact enSYNC Corporation to
get your login!
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