How we collect and use your personal information
We collect, use and disclose your personal information in order to provide products and services to you and/or your organization, to manage our relationship with you, to carry out our obligations and enforce our rights arising under any contractual agreements entered into between you and us (including for billing and collection purposes), to respond to inquiries and provide information or advice about existing and new products or services, to provide you with access to protected areas of our website and notify you about changes to our website, to conduct product and market research, to improve our products and services, and to improve the quality of our client service.
Depending on the nature of your interaction with us, we may collect the following types of personal information from you: current and historical information about your name, contact details (including postal address, email address, telephone number, etc.), identification, organizational affiliations, meetings attended, profession or occupation, positions held, forms submitted, communication preferences, payment details, details of the products and services you have purchased from us or about which you have inquired, and any additional information relating to you that you have provided to us directly or indirectly through your access and use of our websites, by email or telephone, Technical Support, client surveys or conversations with our representatives or otherwise. We may also collect personal information from third parties including your organization and representatives, public sources, our related companies, consultants and others who form a part of our sales and/or service network, information service providers and other parties with whom we exchange information.
We will not intentionally collect or maintain (and do not want you to provide) any “sensitive information,” including information or an opinion about your or another individual’s racial or ethnic origin, political opinions, membership in a political association or professional or trade association, philosophical or religious beliefs or affiliations, sexual preferences, criminal record, health or genetic information.
Use of our website
We may also collect information about your access and use of our website, including information about your computer and internet connection (e.g., IP address, operating system, browser type) and details about your visits to our website (e.g., traffic and location data, logs and other communication data, and the resources you use and access on the website). We may also collect information that is not personal information because it does not identify you or anyone else, such as collecting anonymous answers to surveys or aggregated information about how users use our websites. We use this information to help us better suit our users’ needs.
From time to time we may seek your consent for sharing your information to another client for the purposes of information exchange between the two of you. You may withhold your consent to any or all such requests. If you have consented to our use and disclosure of your personal information in that way, then we may rely on your consent until you withdraw it. You may withdraw your consent by contacting our representative to whom you originally gave your consent or by contacting us via the contact details provided in the “How to contact us” section below.
Children Under 13
This website is not designed to be of interest to children and we do not knowingly collect, keep or use any information provided by or relating to minors. If you are under age 13, do not use any feature on this website or provide any information on this website. If we learn we have collected or received personal information from a child under age 13 without verification of parental consent, we will delete that information.
Direct marketing materials
We may collect, hold, use and/or disclose your personal information to send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including without limitation mail and email, in accordance with applicable marketing laws. At any time you may opt–out of receiving marketing communications from us by using the opt–out facilities specified in our direct marketing communications or by contacting us via the contact details provided in the “How to contact us” section below. We will then ensure that your details are removed from the relevant marketing contact list from which you have elected to opt–out.
When and how we share your personal information
We may combine, share and exchange your personal information with our partner corporate entities in an effort to assist enSYNC in managing, administering and providing products and/or services to you. We may also combine, share and exchange your personal information with third-party service providers to enSYNC who perform functions on our behalf, but in such event your personal information will only be shared to the extent reasonably necessary to perform their functions and they will not be authorized to use it for any other function. These third-parties may include any third-party organizations involved in our sales and support network (including other ASI Solution Providers and authorized consultants); organizations maintaining or providing information technology services; organizations providing analysis and research; organizations involved in our business processing functions or providing legal, management and administration services; organizations providing cloud computing or data warehousing services; organizations that perform advertising or marketing-related services; and suppliers or other third parties with whom we have commercial relationships for business related purposes. We may disclose your personal information to any third-party organization if we determine it is reasonably necessary to comply with a law, rule, regulation or governmental determination or decision; to protect any person from death or serious bodily injury; or to protect the rights, property or safety of enSYNC, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
We may also disclose your personal information to any other third-party organization expressly authorized by you or for any other purpose disclosed by us when you provided the information. Finally, we may disclose your personal information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the assets of enSYNC or any of its subsidiaries, whether as a going concern or as part of bankruptcy, liquidation or similar proceedings, in which personal information held by enSYNC is among the assets transferred.
Your rights to access and update your personal information
The European Union’s General Data Protection Regulation and other countries’ privacy laws provide certain rights for data subjects. A good explanation of them (in English) is available on the website of the United Kingdom’s Information Commissioner’s Office (https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/individualsrights/the-right-to-be-informed/).
In many countries, you have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how enSYNC processes your personal data. When technically feasible, enSYNC will, at your request, provide your personal data to you or transmit it directly to another controller. You may request to access or update the personal information we hold about you by sending an email to email@example.com or by contacting us at address provided in the “How to contact us” section below.
In response to your request, we may ask that you confirm your identity and specify the information you wish to access so that we can quickly identify and retrieve the information for you and we will inform you how long it will take to provide or update the requested information. We will take reasonable steps to respond to such requests within thirty (30) days of receipt. Requests for access or correction should be made by using the contact details provided in the “How to contact us” section, below. To ensure the continued confidentiality of your personal information, access may be provided at enSYNC’s office in Fort Worth, Texas or you may elect to receive the information by registered mail. We will not charge you to make a request for access or to make a request for correction; we may, however, seek reimbursement from you for any reasonable expense incurred in retrieving, collating and forwarding the requested information to you or otherwise complying with your request. To the extent practicable, we will advise you in advance of those charges. We may exercise our right to deny access to or correction of particular information in certain situations where permitted by law. If we deny your request we will provide in writing the reason why it was denied.
Security of your information
enSYNC uses a range of security measures, including information access restrictions, designed to prevent the misuse, interference, loss, unauthorized access, disclosure, alteration or destruction of your personal information. We hold personal information in physical and electronic forms and store it at our own premises. The safety and security of your information also depends on you, and you are responsible for keeping confidential any passwords that provide access to certain parts of our website. We cannot guarantee the security of your personal information transmitted via the Internet to our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our website.
Data storage and retention
Your personal information is stored by enSYNC on its servers, located in Fort Worth, TX. enSYNC retains data for the duration of the customer’s business relationship with enSYNC. For more information on where and how long your personal information is stored, please contact us at firstname.lastname@example.org.
How to contact us with privacy questions, concerns or complaints
Please email email@example.com if you would like to discuss the type of personal information we collect from you and the reason for the collection of such information. If you have further questions about privacy at enSYNC, please contact enSYNC as set forth below:
Data Protection Officer
1701 River Run, Suite 1109
Fort Worth, TX
Last Updated: April 26, 2018