Sometimes value is not just measured in financial terms. A savings of time, energy, effort, and frustration is often more valuable to a busy staff.
Raise your hand if you are someone who believes that consultants bring a lot of hot air and not a lot of cold cash back your way for the trouble. We sometimes have the perception..
The busyness of work sometimes gets in the way of doing our jobs. We simply get going on a track and when we step off we see that we were only going in circles.