Tech Support for Mission Support

Run into a technical snag? Something not working as it should? 

At enSYNC, we know your tech is essential to your mission.
Our dedicated technical support team provides support services
for your pressing tech problems to keep you running in sync.

Submit Your Request One of Three Ways:


Visit our


Call us: 

time management

Our hours of operation

8 a.m. - 5 p.m (Central), Monday through Friday.

We promptly answer after-hours support requests on the next business day.

Please be advised our offices are closed for the following holidays:

Jan 2, 2023 New Years Day (observed)

Jan 16, 2023 Martin Luther King Jr. Day

Apr 7, 2023 Good Friday

May 29, 2023 Memorial Day

Jun 19, 2023 Juneteenth

Jul 3 & 4, 2023 Independence Day

Sep 4, 2023 Labor Day

Oct 9, 2023 Columbus Day

Nov 10, 2023 Veterans Day (observed)

Nov 23 & 24, 2023 Thanksgiving

Dec 25, 2023 Christmas

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Prepare the Following Information:

In order to give you the best possible help, please include as much information as possible in your support request, such as:  

  • A detailed description of the request.

  • Detailed step-by-step instructions on how to recreate the error.

  • Screenshots of the error message.

  • URLs of the website where the error occurred.

  • ID number used when the error occurred.

  • User Login credentials (if applicable). Please don’t send passwords via email; call us at (817) 349-7070 to provide this information.

  • Who is affected by the error?

  • Any additional information you feel will help us troubleshoot.

Please call us at (817) 349-7070 if you have any questions.