Submit Your Request Via Email or Phone:
Our hours of operation
8 a.m. - 5 p.m (Central), Monday through Friday.
We promptly answer after-hours support requests on the next business day.
Please be advised our offices are closed for the following holidays:
Jan 1-2, 2026 New Years Day
Jan 19, 2026 Martin Luther King Jr. Day
April 3, 2026 Good Friday
April 10, 2026 Staff Appreciation Day
May 25, 2026 Memorial Day
Jun 19, 2026 Juneteenth
Jul 3, 2026 Independence Day
Sep 7, 2026 Labor Day
Oct 12, 2026 Indigenous Peoples' Day
Nov 11, 2026 Veterans Day
Nov 26 & 27, 2026 Thanksgiving
Dec 25, 2026 Christmas
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Prepare the Following Information:
In order to give you the best possible help, please include as much information as possible in your support request, such as:
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A detailed description of the request.
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Detailed step-by-step instructions on how to recreate the error.
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Screenshots of the error message.
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URLs of the website where the error occurred.
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ID number used when the error occurred.
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User Login credentials (if applicable). Please don’t send passwords via email; call us at (817) 349-7070 to provide this information.
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Who is affected by the error?
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Any additional information you feel will help us troubleshoot.
Please call us at (817) 349-7070 if you have any questions.
